24/7 Live Call Answering for Healthcare
Our services are designed to help you deliver compassionate, client-centred care around the clock.
Your days are a delicate balance of tending to patients, supporting your staff, and managing the many facets of your practice. Busy schedules demand solutions that seamlessly fit into your routine. Our call answering services are designed to help you deliver compassionate, client-centred care around the clock.
With over 60 years of experience, AnswerPlus has become a trusted partner of healthcare providers, home healthcare services, physician and dental offices, pharmacies, midwives, and veterinary clinics.
Better care + communication starts with our virtual reception services.
Quality care demands the right team with the right tools to streamline communication. With our virtual reception services, you can be confident that your patients and their families are treated with dignity and care. Every call is answered by a friendly, empathetic, real person, always ready to help.
- Bridge language barriers with bilingual support
- Overflow support when your phone lines are busiest
- Stay on top of absenteeism with attendance monitoring
- Appointment scheduling through your website or online software
Rest assured that every urgent call gets answered.
We understand that answering speed and messaging-taking accuracy are critical to the health of your patients – and your business. Our live medical receptionists are here to screen calls for urgency, triage them accordingly and dispatch them to the right personnel based on your protocols.
- After hours reception offers peace of mind for urgent concerns
- Flexible call screening and filtering based on your needs
- Caregiver check-in line for home care workers on the go
- Multiple message delivery options include fax, email, SMS and phone
The AnswerPlus Advantage
Deliver award-winning service supported by highly-trained people and industry-leading technology. All at a fraction of the cost of a full-time employee. Get the AnswerPlus Advantage today.
Healthcare Specific Training
From medical terminology to client confidentiality, our receptionists undergo specialized training tailored to your industry. Through years of experience working with vulnerable populations, our team excels in de-escalating irate or upset callers with patience and professionalism.
Detailed Data At Your Fingertips
Our proprietary software gives us the ability to sound just like you. From call routing to relaying messages, we use industry-leading tools and reliable technology to help you work smarter, not harder.
PIPEDA Compliant Call Handling
Privacy is a big deal for us too, and we take great measures to ensure personal information remains protected. All of our employees are trained in PIPEDA compliance best practices so they can handle your client’s sensitive information with the TLC it deserves.
Dedicated Account Management
Your patients experience continuous care, and so do you with your dedicated account manager. Every healthcare organization we partner with is assigned a dedicated account manager with experience navigating your industry challenges, ready to make personalized recommendations.
Powerful Technology
Our proprietary software gives us the ability to sound just like you. From call routing to relaying messages, we use industry-leading tools and reliable technology to help you work smarter, not harder.
A Culture of Care
Privacy is a big deal for us too, and we take great measures to ensure personal information remains protected. All of our employees are trained in PIPEDA compliance best practices so they can handle your client’s sensitive information with the TLC it deserves.
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Make the right call.
We believe your customers deserve the best and so do you. Tell us a bit about yourself and your needs so we can get the conversation started and help you find the right solution. We’re here to help, every step of the way.